Terms of Service

By accessing or using HouseHelpConnect ("the Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Platform. These terms apply to all users, including employers, domestic workers, and visitors.

You must be at least 18 years old to create an account. By registering, you confirm that all information you provide is accurate, current, and complete. HouseHelpConnect reserves the right to suspend or terminate accounts that provide false information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@househelpconnect.co.ke if you suspect unauthorised access. We are not liable for any loss resulting from unauthorised use of your account.

HouseHelpConnect is a marketplace that connects employers with domestic workers. We do not employ domestic workers and are not a party to any employment contract formed through the Platform. You agree not to: • Post false, misleading, or fraudulent information. • Harass, threaten, or discriminate against other users. • Use the Platform for any unlawful purpose. • Attempt to circumvent our payment system by transacting outside the Platform. • Scrape, copy, or redistribute Platform content without written permission.

Employer subscription fees are billed monthly in advance. All fees are in Kenyan Shillings (KES) unless otherwise stated. Payments are processed via M-Pesa and Paystack. Subscription fees are non-refundable except where required by law or at our sole discretion. We reserve the right to change pricing with 30 days' notice.

We partner with accredited third-party providers to conduct background checks and identity verification. Verification results are provided for informational purposes only. HouseHelpConnect does not guarantee the accuracy of third-party verification results and is not liable for any harm arising from reliance on such results. Employers are responsible for conducting their own due diligence.

You retain ownership of content you post on the Platform (profile information, photos, job listings). By posting content, you grant HouseHelpConnect a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content for the purpose of operating the Platform. All Platform software, design, and branding are the intellectual property of HouseHelpConnect and may not be reproduced without permission.

To the maximum extent permitted by Kenyan law, HouseHelpConnect shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to loss of earnings, data, or goodwill. Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

Any dispute arising from these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to mediation in Nairobi, Kenya. These Terms are governed by the laws of Kenya.

We may suspend or terminate your account at any time for breach of these Terms, fraudulent activity, or at our discretion with 7 days' notice. You may close your account at any time by contacting support@househelpconnect.co.ke. Upon termination, your right to use the Platform ceases immediately.

We may update these Terms from time to time. We will notify you of material changes via email or a prominent notice on the Platform at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, contact us at legal@househelpconnect.co.ke or write to: HouseHelpConnect, Westlands Business Park, Nairobi, Kenya.