Legal

Cookie Policy

Last updated: 1 August 2026

This Cookie Policy explains what cookies are, how HouseHelpConnect uses them, and how you can manage your cookie preferences. By continuing to use our platform, you consent to our use of cookies as described in this policy.

What are cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored for a set period).

Types of cookies we use

Strictly Necessary

Always Active

These cookies are essential for the platform to function. They enable core features such as authentication, session management, and security. You cannot opt out of these.

Session token (auth)CSRF protection tokenLoad balancer affinity

Functional

Optional

These cookies remember your preferences and settings to provide a more personalised experience.

Language preferenceTheme (light/dark)Saved search filters

Analytics

Optional

We use analytics cookies to understand how visitors interact with our platform so we can improve it. All data is aggregated and anonymised.

Google Analytics (_ga, _gid)Page view trackingFeature usage heatmaps

Marketing

Optional

Marketing cookies help us show relevant advertisements and measure the effectiveness of our campaigns. We do not sell this data to third parties.

Google Ads conversion trackingFacebook PixelRetargeting identifiers

Managing your preferences

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

Third-party cookies

Some cookies are placed by third-party services that appear on our pages (e.g., Google Analytics, Paystack). These third parties have their own privacy policies and we encourage you to review them. We do not control these third-party cookies.

Contact

If you have questions about our use of cookies, please contact us at privacy@househelpconnect.co.ke or visit our Contact page.